How Does Liberty Mutual Handle Roof Claims?

You’ve probably seen the Liberty Mutual commercials with Doug and LiMu Emu. If not, let’s just say they are considered quirky and eye-catching.  But what does that have to do with how Liberty Mutual handles roof claims? Nothing.

As with other insurance carriers, Liberty Mutual wants their customers to go to their website to file a claim. Their claims link is on their homepage.  On the Let’s begin filing your claim page they do offer a FAQ option, to give you some advice before you move forward. They pose the question, “Should I file a claim?” The questions cover the gamut”

  • Will this affect my premium?
  • Am I covered for this?
  • What’s my deductible?
  • Do I need a police report?
  • What information do I need in order to file?
  • What if I’m not at fault?
  • What is the claims process like, and how long will it take?
  • Do I have to file a claim?

Some policy holders will feel that the responses provided are adequate, others may not. The responses are pretty general and may leave you feeling like you’d prefer specifics. You can dig further online by signing in and reviewing your policy specifics.

Unlike other insurance carriers we’ve reviewed earlier, Liberty Mutual does not suggest you call their claims department. In fact, they list numbers to obtain a quote, and for roadside assistance, but not for the claims department.

There will come a time when everyone is connected, by computer or phone and adept at managing their lives online. Clearly, not everyone is there yet. Besides, after a traumatic event, like a major storm that takes out a significant portion of your roof, you might want the plain old comfort of talking to a real person. Remember those days?

After following numerous links, all suggesting that the best, fastest, most efficient way to file a claim is to create an account and do it online, you’ll eventually turn up a page that mentions customer support.

Be prepared for more suggestions about filing online or through a mobile app, but keep scrolling down to FAQ’s and you’ll find the following from their site:

Q: What’s the best way to get claims support from Liberty Mutual?

A: The easiest — and fastest — way to get answers to your claims questions is by logging in online. You can file your claim online, track its progress, and manage your claim whenever you’d like, 24/7.

But if you need to get in touch with a customer service representative, you can connect with us using the below methods:

Send us a text:
You can text with a Liberty Mutual representative with your questions at any time by sending a message to 80361. Standard messaging rates apply.

Connect using social:
Tweet us: @AskLiberty

Message us on Facebook: Liberty Mutual

Contact claims by phone:
For claims support: 1-800-225-2467

Of course, you can always make a call to your agent. Some of them actually like to help their clients through the process.

Over the years, Booth and Little has served many homeowners who’ve gone through their insurance carriers to ensure that crucial repair work is completed on their roofs. If you have questions about how we can work together, or you’d simply like to talk with a roofing professional, give us a call today in Marin: 415-924-2733, or in Sonoma: 707-586-2656.